Informations à nos hôtes
In order to guarantee your safety, le Mas de la Grenouillère has created numerous protective measures against Covid-19. The hygiene and cleanliness of our places are particularly important to us even more during this period. To do this, we are doing additional measures to guarantee your safety and the one of our employees. You will find some hand sanitizer distributors and some papers at your disposal in several places in our hotel : at the Reception, in the hotel as well as in the mistral room, at the gym, and also on the edge of the pool. We will ask you to use them in order to guarantee everyone's safety. We also use vaccum cleaner with an HEPA filters : technology used in hospitals and airplanes which guarantee a pur air. Le Mas de la Grenouillère's team takes the safety and well-being of their guests very seriously. As a result, the simple gesture of hand washing is automatic for us and this is also why at the reception the team will wear masks and visors. The surfaces and door handles will be systematically disinfected after each visit to once again guarantee your safety in our establishment. Because of the covid-19 pandemic, for our team's safety and in response to government requests, the daily room cleaning during your stay, is not systematically do anymore, but only on request, We are at your disposal to change your towels, trash cans and provide you with the necessary for your welcome tray.
Our employees are committed to :
- Respect government measures and be attentive to his latest updates.
- Use virucidal products with standard NF 14476.
- Respect barrier gestures.
- Respect physical distancing.
- Wear masks and visors.
- Wash our hands very regularly with soap.
- Use the hand sanitizer.
- Take a step back in case of a symptom of Covid-19.
- Disinfect surfaces.
The customer agrees to :
- Wear a mask at his arrival.
- Wear this mask in all common areas.
- When leaving your room, open the windows for our team’s safety.
- Put all the laundry to replace in a special bag provided for it.
- Put all waste in the closed bin.
- Respect all instructions and social distancing.
Hotels use cleaning and disinfection protocols to cleaning the rooms after every departure and before every arrival, paying a particular attention to the items most affected by the hands. In addition, our team disinfects reception counters, door handles and room keys very very regularly to further strengthen security. • For the room cleaning : our staff uses a single-use microfiber for each room. Also a disposable non-contact mop for the floor. In addition, our team also uses disinfectant to clean switches, television remote controls, air conditioning remote controls, handles and contact surfaces. • The laundry is washed for the first time at 60 °C with disinfectant and then treated in the ironing machine at 180 °C. The team paying also attention to clean and disinfect the "backstage" by disinfecting the staff entrance and offices. We recommend paying by credit card and sending invoices by mail, however the payment terminal will be disinfected after each use. • Horse rides can be done in complete safety, the saddles of the horses are disinfected before and after each use. You will be asked to avoid touching other horses than your own, hand sanitizer will also be available to you in order to preserve everyone's safety. In addition, you will be asked to wear a mask, to respect barrier gestures and social distancing, but also to bring a water bottle. • At the gym, you will find virucidal products as well as paper available which will allow you to disinfect the devices and elements that you have touched. The gym will also be regularly cleaned by our cleaning team. The gym will be limited to 2 people. • At the pool you will find paper and hand sanitizer to use, you will also be asked to take a shower before going into the water. In addition, the pool’s water is constantly disinfected with the maximum authorized dose of chlorine. The pool is limited to 5 people in the water in order to respect the required distances. • The spa is cleaned very regularly and it is constantly disinfected with the maximum authorized dose of chlorine. The SPA is limited to 4 people from the same family. We disinfect the contact surfaces after each use. Le Mas de la Grenouillère’s team is glad to welcoming you back to the hotel in a complete safety.